These terms and conditions apply to the purchase of vouchers processed on this website (hereinafter the “Website”) and redeemable for experiences.
These general conditions constitute a contract between you (hereinafter “the Client”) and:
Este Castillo Operations S.L.U., Hotel La Zambra (hereinafter, the HOTEL).
Registered office: Avenida Doctor Arce 14, 28002, Madrid, Spain. Registered in the Mercantile Registry of Madrid.
C.I.F. B88624366
Email: info@lazambrahotel.com
Phone: (+34) 951 311 234
The purchase of vouchers on this website implies full and unconditional acceptance of the Legal Notice, Terms of Use and Privacy Policy of the website together with these general conditions of contract, in their latest version. Therefore, we advise you to read these conditions before requesting or formalizing your order and each time you access our website, as we reserve the right to change, modify, add or delete at any time part of these general conditions.
LEGAL REGULATION
These general conditions are subject to the provisions of Law 7/1998 of 13 April 1998 on General Contracting Conditions, Royal Legislative Decree 1/2007 of 16 November 2007, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, Law 34/2002 of 11 July 2002 on Consumer Services and other complementary laws, Law 34/2002, of 11 July 2002, on the Protection of Consumers and Users of the Internet, Law 34/2002, of 11 July 2002, on the Protection of Consumers and Users of the Internet and other complementary laws.
CLAUSE
The purchase of vouchers through the Web is subject to the following clauses:
1. Manifestations: The user declares:
a) To be of legal age and have full capacity to place the order, stating that he/she understands and understands all the conditions found on the Web.
b) That the data provided when making the purchase are true and complete.
c) That he/she confirms the order placed, i.e. the voucher(s) chosen, the quantities, billing and shipping information.
2. Access to the Website: Access to this website is the responsibility of the user.
3. Purchase of vouchers through the Website:
3.1. The marketing of the vouchers offered on this website is carried out by the Hotel. The sales operations will be understood to be carried out at the address indicated in the heading of these conditions. The purchase of vouchers on this website is available to registered and unregistered users.
3.2. The characteristics of the experiences with which vouchers can be redeemed are those indicated on the descriptive page of the experience.
3.3. The present general conditions must be accepted by you before contracting. The contract may be validly formalized in Spanish and in the other languages available on the Web. In case of discrepancy between the translated versions of these conditions, the Spanish version shall prevail.
3.4. Once you have selected the vouchers you wish to purchase, the contracting process on the Web follows the following steps:
1. Cart and payment: Summary of the contents of the cart and collection of data to proceed with the payment.
2. Confirmation: A confirmation that the purchase has been processed correctly will be sent to the e-mail address indicated by the Customer. The corresponding voucher will be attached to the confirmation email.
At each step of the booking process, any errors in data entry can be corrected by using the “back” button on your browser. Likewise, the order confirmation email will recapitulate the order data. If any errors are detected, the Customer must contact the Hotel immediately.
4. Price and payment:
4.1. The conditions, the price of the vouchers and the accepted method of payment are those expressly determined on the page where you make the purchase.
4.2. Unless specifically stated otherwise, the prices indicated on the Website are Retail Prices, including VAT. The transaction shall be made in EUROS, whatever the origin of the Customer.Payment will be made by a single charge to the credit/debit card indicated by the customer on the payment platform of the service.
4.3. Promotions and offers will only be valid for as long as they remain accessible to users of the website.
5. Validity and redemption of the voucher:
5.1 Each voucher purchased has a validity period of 365 days from the date of purchase.
5.2 To redeem the voucher purchased, the Client must contact the Hotel by telephone or email, indicating the voucher number and when he/she wants to enjoy the experience, and the hotel will confirm the reservation, subject to availability.
6. Modification, cancellation and expiration of the voucher
6.1. Users who qualify as “Consumers,” that is, those Users who have purchased Vouchers from ESTE CASTILLO OPERATIONS SLU for purposes unrelated to their commercial, business, trade, or professional activity, shall have a period of fourteen (14) calendar days to exercise their right of withdrawal. This period begins on the effective date of the Voucher purchase, without any penalties and without the need to provide reasons, in accordance with Royal Legislative Decree 1/2007, of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, provided that the purchase was not made with “Immediate Reservation” or the Voucher has not been redeemed.
6.2. In this regard, the User explicitly acknowledges and accepts that the right of withdrawal cannot be exercised once the fourteen (14) calendar days provided by law for this purpose have elapsed.
6.3. Notwithstanding the above, if the User’s right of withdrawal is properly exercised, ESTE CASTILLO OPERATIONS SLU shall refund the amount paid for the purchase within a maximum period of fourteen (14) days from the date of receipt of the User’s withdrawal request, using the same payment method employed for the initial transaction.
7. Right of withdrawal
7.1. For the purposes of the provisions of Article 97.1.m) RDL1/2007, you are informed that, in accordance with the provisions of Article 103 l) of the aforementioned Royal Decree Law, you do not have the right of withdrawal.
8. Nullity of the clauses: If one or more of the clauses included in these general conditions is declared totally or partially null or ineffective, this will affect only that provision or that part that has been so declared, the general conditions subsisting in all other respects, and such provision, or the part of the same affected, will be considered as not being in force.
9. Acceptance: The contracting of the products available on this Web necessarily imply that each and every one of these general conditions, considered as an integral part of the order, are expressly accepted by you.
10. Applicable law and competent jurisdiction: Without prejudice to the rights recognized to consumers by the Royal Legislative Decree 1/2007, of November 16, this contract, shall be governed by Spanish law excluding its conflict of law rules and any dispute that may arise from the use of the Web or the services linked to it shall be subject to the jurisdiction of the competent Courts and Tribunals of Ibiza, expressly waiving the Customers to their own jurisdiction if they have it.